shipping & returns
last updated: november 2026
norway
Shipping is free on everything. Orders are usually dispatched within 1–3 working days, with delivery taking approximately 2–5 working days.
Perfumes require special handling during transport, so deliveries to northern Norway may take a little longer.
pick up in oslo
Prefer to collect your order yourself? Choose pickup at checkout and I’ll email you to arrange a time and place that works.
outside norway
For now, the shop ships within Norway only.
Living elsewhere and want something? Email hello@illatos.com and we’ll see what we can do. Perfumes can’t be sent abroad (yet!), but the Scent Journal can.
scent advisory
There’s nothing to ship. After you order, I’ll be in touch by email. Your personal advisory arrives as a PDF within 48 hours of receiving your completed questionnaire.
returns
Changed your mind? You have 14 days after receiving your order to request a return.
You can inspect your purchase, but excessive handling or damage may affect your refund.
Perfumes can only be returned unopened, with the seal intact.
The scent advisory can’t be returned once your personal advisory has been delivered.
Email hello@illatos.com within 14 days of receiving your order to arrange a return.
Return shipping is your responsibility unless the item arrives damaged, defective or incorrect.
You can use the withdrawal form (angrerettskjema), but a simple email is just as valid.
Your statutory consumer rights remain unaffected.